Can I place an order by telephone?
Yes give us a call at our London Studio/Shop on +44 (0)207 922 1444, and we will be happy to help
What are your delivery rates?
For all post related queries please see ‘Terms and Conditions’
Ordered the wrong item?
Don’t worry just email firstname.lastname@example.org or call us on +44 (0)207 922 1444 immediately after your change of mind. Please note we will endeavour to sort out any replacements or exchange but please be aware that order confirmations are sent directly to our warehouse for dispatch and outside working hours and during holiday this might not be possible to control.
My product arrived damaged / My product’s broken!
If a breakage should occur, please do not throw the item away. Keep it in it's packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage incurred.
The shipper may wish to collect the item in question and photographic evidence, however we will contact you in both cases, if necessary.
Telephone: 020 7922 1444
(between the hours of 10.00am and 5.00pm)
Don’t like what you’ve ordered, and want to return your item?
If you change your mind about your order once the goods have arrived, then we will happily exchange them / refund you once the 'undamaged' products have arrived back at the agreed return destination, however the customer is liable for all shipping costs, also please make sure you have a proof of delivery as we cannot refund you for lost goods in transit.
Currently we are able a variety of bespoke products, however the Minimum Order Quantities are generally over a 1000 pieces. For more information please contact Jackie Piper on email@example.com for more information.
Where can I buy W2 Products from?
ALL OVER THE WORLD!
In the UK we sell to many large department stores and also small independent design led retailers. Please see ‘Stockists’ for more details.
If in doubt just give us a ring on +44 (0)207 922 1444 and somebody can point you in the right direction