IMPORTANT: For all UK Mainland deliveries there is a minimum delivery charge of £4.95 (unless free shipping is indicated). This will be a registered delivery that will requires a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, a £12 re-delivery charge will be incurred - (this is the shippers terms and cost price to W2 for doing this). If you cancel your order once we have attempted delivery you will be charged for delivery costs.
With regard to breakages - please see section at the bottom of the page.
1. UK Mainland - Delivery time 3 - 7 working days
2. EU countries - Delivery time 5 - 10 working days.
3. USA and Canada - Delivery time 5 - 14 working days.
If customers wish to change an order once placed email us immediately on sales@w2products.com and we will endeavour to help, but please be aware that order confirmations are sent directly to our warehouse for dispatch and outside working hours and during holiday this might not be possible to control.
Also be aware that W2 is based in the UK and therefore time differences might occur.
Important, in the USA there is a maximum postage charge of $25 for web orders - no matter what you purchase.
In Canada the maximum postage charge for a web order is $40, but you the customer will be responsible for all duties incured.
Our warehouse is located in Dallas so if you live in the far north of
the country shipping will take longer to reach you as we run a Ups
ground service to keep shipping costs down.
USA and Canada - Delivery time 5 - 14 working days.
This will be a registered delivery that will requires a signature upon
delivery. If no one is available at the delivery address to sign for
the goods, the delivery company will leave a card. You can simply call
the number on the card quoting the card reference number to re-arrange
delivery at a more suitable time. If the delivery company is unable to
deliver due to incorrect details / no one in to receive the goods and you do not contact them, a re-delivery charge will be
incurred - ( This will be the shippers cost price to W2 for doing this). If you cancel your order once we have attempted delivery you will be charged for delivery costs.
For all orders destined for Canada the receiver will be liable for all duties incurred.
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by W2 Products Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
We will endeavour to despatch goods as promptly as possible. The
maximum period of delivery would be within 14 working days, unless
specifically agreed with you the customer. If any item you have chosen
is unavailable, we aim to contact you via your e-mail address or via
phone within 48 hours (Monday to Friday).
Please note that our couriers deliver during the working day so if you
are not at home please supply us with a daytime address for deliveries.
Should you have a complaint of any nature, no matter how big or small, then please do not hesitate to contact a member of our customer service team as soon as possible on the details below. All communications will remain totally confidential and will be dealt with promptly (usually within 48 hours Monday to Fridays) and fairly. We will then endeavour to keep you completely informed with the progress.
If you change your mind about your order once the goods have arrived, then we will happily exchange them / refund you once the 'undamaged' products have arrived back at the agreed return destination, however the customer is liable for all shipping costs, also please make sure you have a proof of delivery as we cannot refund you for lost goods in transit.
If a breakage should occur, please do not throw the item away. Keep it in it's packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage incurred.
The shippers might want to collect the items. In addition to this photographs are a great help to us, so remember to please keep the faulty goods until we have resolved the issue.
E-mail: info@w2products.com